Frequently Asked Questions
Can anyone join Artovo?
Absolutely! Artovo is designed for artists, photographers, and designers who want to sell their work on high-quality products. Whether you’re running a full-time business or pursuing a side hustle, Artovo is here to support you.
You don’t need a massive social media following or to be a world-renowned creator to join. All you need is a passion for selling and the rights to the images you upload to our site. If you’re actively working to sell your designs, Artovo is for you!
How do I set up an account and how much does it cost?
Creating an Artovo account is quick, simple, and completely free!
✅ No hidden fees
✅ No minimum order quantities
✅ You only pay for the product, shipping, and taxes (already included in the product price).
To get started, click HERE to register your details. Once submitted, our team will review and verify your account. You'll receive a confirmation email within 24-48 hours, and then you’re ready to start ordering!
How long does it take to authorise my account?
Our team aims to authorise eligible accounts within 24 hours, but please allow up to 48 hours (2 working days) for confirmation.
My account request was denied, what can I do?
If your account request is denied, you’ll receive an email explaining why within 24-48 hours. Typically, we may need more information, such as a link to your online store or confirmation of your plans to start selling.
Feel free to contact us if you need assistance.
Does Artovo offer any integrated services?
Yes! Artovo integrates seamlessly with Shopify via our Shopify App, making it easier than ever to manage your print-on-demand business.
📦 Automate orders from your Shopify store
🖼 Access a built-in image library for your designs
✨ Offer premium custom products
You can find out more about our Shopify App HERE
Or install it HERE
Orders:
Who do I contact if there is a problem with my order?
If you encounter an issue, check our FAQ for guidance. If you need further assistance, contact our customer service team at help@artovo.co.uk.
Can I cancel my order?
We understand that sometimes plans change, and we’re happy to assist with order cancellations wherever possible. However, due to the customised nature of our products, cancellations cannot be refunded once an order has entered our print queue.
If your order hasn’t entered production yet, we may be able to cancel it. Please reach out to our customer service team at help@artovo.co.uk as soon as possible, and we’ll do our best to assist.
I’ve only received part of my order?
Orders are sometimes split into multiple packages for different products or quantities. Packages may arrive separately but should all arrive within 24 hours of each other.
Before contacting us, please check your tracking numbers. If packages are delayed beyond this time frame, contact us at help@artovo.co.uk.
Please note: Only one package slip is printed per order, so only one package will contain a slip if it is dispatched in multiple deliveries.
How long will it take for my order to arrive?
The majority of our products have a three working day manufacturing time. This excludes Hot Water Bottles and Cosmetic Bags which have a five working day manufacturing time.
Most of our products are shipped on a next working day delivery service by DPD.
These delivery times may be extended during holidays and peak seasons.
Please note that if your delivery is marked as dispatched after 4.00pm it will be collected the next working day.
For information on our shipping costs, visit our Delivery page, found HERE
Where do I find the tracking number for my order?
You’ll receive a tracking number in your confirmation email once your order has been dispatched. It can be found under the “View Your Order” button and will be a 10-14 digit number for DPD (or other carriers as stated).
What happens if my order gets lost in the post?
While it is unfortunate, parcels do sometimes get lost or delayed in transit. In order to help us give the best service to our customers, please read the below carefully in the event your parcel is missing.
Delayed Orders:
If your order hasn’t been delivered in the time you expected, please check the tracking number to make sure no issues have come up.
If it looks like it is still in transit or has had an update within the last twelve hours, please give it a further twenty four hours before contacting us.
If there is an issue on the tracking or it has still not been delivered after an additional twenty four hours have been given, please contact us via our customer service email so we can help resolve the issue.
If you have not received your item please contact us within three working days. This ensures we are able to contact the delivery courier and issue searches for the missing item.
After fourteen days have passed we are no longer able to issue searches and your item will be considered lost in transit.
Lost/Missing orders:
In the event that your order is lost we will issue searches with the delivery company in an attempt to locate your item. This can take up to three days.
If they are unable to find your order you can request a refund for the amount of the lost order or you can request that a replacement be sent out.
Returns:
What is the Artovo returns policy?
We accept returns for items that are damaged, misprinted, or defective.
To report an issue, email help@artovo.co.uk with pictures of the damaged/misprinted item. Once confirmed, you can either choose a replacement or a refund.
⚠️ Orders returned without prior communication or after exceeding courier holding periods will be destroyed.
My item was returned to you, what now?
There are several situations in which an item can be returned to us via the selected delivery service. We do not accept returns unless there is a pre-communicated issue with the product, so any items returned without prior notice or agreement will be destroyed with no refund given.
This includes:
Orders that are not claimed after a delivery attempt has been made.
Orders that have been mis-delivered due to a wrong address input.
Orders that have been refused by a recipient.
Orders returned without prior agreement with the Artovo team.
Please note that it is the customers responsibility to re-arrange a delivery if they are not available to receive an item.
How do I return my order?
If your product is damaged or otherwise faulty, please:
- Email help@artovo.co.uk with pictures of the issue.
- Follow our instructions to return the item.
- Choose between a replacement or a refund for the faulty product.
Do I get a discount if I order in bulk?
Yes! Bulk discounts apply automatically at the following order quantities:
- 10 products
- 40 products
For larger quantities, contact our team to discuss further discounts.
Please note: Discounts cannot be applied retroactively to orders already placed.
Where are your products manufactured?
All of our products are manufactured here in the UK in our London facility, by our expert team!
From printing to sewing to packing, our team make it all - ready to be shipped to your customers.
Can I order from Artovo if I live outside of the UK?
Yes! However, while we accept orders from outside the UK, we currently only ship to UK addresses.
We are hoping to add international shipping at a later date.
Will my customer receive any information about Artovo?
No. All Artovo products are shipped white label with no Artovo branding on the product or packaging.
Do you offer support for artwork issues?
While we don’t offer a design service, we provide helpful resources like Print Ready Templates and user blogs to assist with your artwork, which can be found in the resources link below.
If you need need support with uploading your image, contact us at help@artovo.co.uk before placing your order and we will do our best to assist you.
For more Artovo tips and tricks, don’t forget to check out our blogs here